Contract Upgrade

I upgraded my contract and changed over to a top-up package, after being a contract customer of Vodacom for more than 10 years and never missing a payment.<br> The deal I opted for was supposed to include 500MB of data which I never received, and I also found that I was charged three times the normal contract fee via debit order. Both the branch and the customer service department have not been able to resolve this for the last month. <br> <br> The customer care consultant I spoke to says that I don't qualify for the data on my package although it was advertised. She told me to go back to the branch to resolve this and the branch keeps insisting that their Head Office is sorting it out, but nothing seems to be happening.