Contract upgrade

Item: Vodacom
Rating: 1
Author: Tracey S

I have upgraded my contract for another 24mths and I made it VERY clear that I wanted MINUTES AND NOT AIRTIME..I see I have airtime and Vodacom won’t do anything about this..I apparently have to wait 3mths to do a migration which will obviously cost me more money..VODACOM THIS IS NOT WHAT I AGREED TO!!!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Mar 2018, 14:59

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 Mar 2018, 14:59

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

05 Apr 2018, 08:07

Dear Tracey,

I do apologise for the delay in response.

I've responded to you via SMS with feedback.

Thank you for your patience.

Regards,

Best regards,

Vodacom's reply05 Apr 2018, 08:07

Official

Dear Tracey,

I do apologise for the delay in response.

I've responded to you via SMS with feedback.

Thank you for your patience.

Regards,

Best regards,

Contract upgrade

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