contract upgrade

Upgrade on existing contract online turned out to be a huge disaster!!!! Incorrect address supply by Vodacom to RAM. Including today I had to make 5 phone calls to try and rectify this. I have now given up. First call centre operator, today, put the phone down because I was rude and I was suppose to fix this by myself. Second call operator explained that I have to wait for the whole procedure of the goods to be returned to warehouse and the start over again or that I have to go to a shop and redo this upgrade but won't be able to get the same deal. This will take 7 days. As a 20 year old account it is shocking service!!!!!!!