Contract Upgrade

To be promised something and given something else is just one of the most irritating things that can happen.

Gateway Vodacom offered me a new Vodacom contract and of course the consultant never explained the Smart S package correctly. I was offered a contract of R658.40 which would give me 500MB, 200 Minutes and 200 SMS. When typing in on my phone the one day to check my status, I suddenly was shocked to see that my balance it came to my attention that I am not on a top up contract but an open contract. Being based in Westville and not having the time to travel to Gateway all the time I decided to visit the Vodacom branch in Pavilion to see if they could assist. Of course no help could be given and I was told to return back to Gateway to tackle this issue with that specific consultant and if I can remember correctly his name was Mohamed. I understand how sometimes these things can slip up, BUT I did not agree to an open contract? This surely should be discussed in detail when signing a contract that is going to last for the next 2 years and that you are accountable for. No point in having a contract for R600 and then that is doubled at the end of the month. Furious is an understatement. Please can I get someone to rectify this problem asap. I will not be paying any extra on my contract other than the R658.40 per month.