AS
ANDREW S
1 reviews | Active since Sept 2017
04 Oct 2017, 11:27
Contract upgrade
On Friday 29 Sept 2017 I have entered into a contract (an upgrade of the previous contract) Vodacom never send me any communication /documents regarding the contract. The phone was just delivered. On Tuesday 2 October 2017, I have phoned vodacom and ask to change the contract to a top up contract. On Wednesday I went to vodacom customer service just to find out they cannot help me. I will have to wait 3 months to change the contract. I want Vodacom to collect their phone and reverse/cancel the contract immediately. After 22 years this is the kind of service I get. My cell no. **********
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
04 Oct 2017, 11:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2017, 11:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
AS
ANDREW S's updateReviewer Update
11 Oct 2017, 07:11I have returned the phone with RAM couriers. Now everything went quiet. I did not receive any feedback. V2P ********** .001
ref :K **********
to :VSPCA2
storecode:VSPCA2
AS
ANDREW S's update11 Oct 2017, 07:11
Reviewer Update
I have returned the phone with RAM couriers. Now everything went quiet. I did not receive any feedback. V2P ********** .001
ref :K **********
to :VSPCA2
storecode:VSPCA2
AS
ANDREW S's updateReviewer Update
13 Oct 2017, 10:15V2P*** K***7-10-04 11:03:55 AM COLLECTION REQUESTED BY ANDREW STEYN (GLEN AUSTIN HALFWAY HOUSE).
V2P*** K***7-10-04 03:38:57 PM COLLECTION ASSIGNED TO MBATA, MAKHOSAZANE PRINCESS (WBM224GP).
V2P*** K***7-10-05 04:42:39 PM ITEMS SCANNED INTO HUB FROM COLLECTION IN Pretoria.
V2P*** K***7-10-06 01:27:57 AM CONSIGNED IN VODACARE COLLECTON ADVICES.
V2P*** K***7-10-06 01:47:33 AM DEPARTED BY ROAD TO Client Site FROM Pretoria.
V2P*** K***7-10-06 07:22:15 AM ARRIVED BY ROAD FROM Pretoria TO Client Site.
V2P*** K***7-10-06 07:31:15 AM OUT FOR DELIVERY IN Client Site.
V2P*** K***7-10-06 07:50:28 AM POD RETURNED IN Client Site.
V2P*** K***7-10-06 08:00:00 AM DELIVERED, RECEIVED BY MILLY.
V2P*** K***7-10-06 08:29:48 AM POD CAPTURED IN Client Site.
V2P*** K***7-10-09 10:20:08 AM POD DOCS SCANNED.
AS
ANDREW S's update13 Oct 2017, 10:15
Reviewer Update
V2P*** K***7-10-04 11:03:55 AM COLLECTION REQUESTED BY ANDREW STEYN (GLEN AUSTIN HALFWAY HOUSE).
V2P*** K***7-10-04 03:38:57 PM COLLECTION ASSIGNED TO MBATA, MAKHOSAZANE PRINCESS (WBM224GP).
V2P*** K***7-10-05 04:42:39 PM ITEMS SCANNED INTO HUB FROM COLLECTION IN Pretoria.
V2P*** K***7-10-06 01:27:57 AM CONSIGNED IN VODACARE COLLECTON ADVICES.
V2P*** K***7-10-06 01:47:33 AM DEPARTED BY ROAD TO Client Site FROM Pretoria.
V2P*** K***7-10-06 07:22:15 AM ARRIVED BY ROAD FROM Pretoria TO Client Site.
V2P*** K***7-10-06 07:31:15 AM OUT FOR DELIVERY IN Client Site.
V2P*** K***7-10-06 07:50:28 AM POD RETURNED IN Client Site.
V2P*** K***7-10-06 08:00:00 AM DELIVERED, RECEIVED BY MILLY.
V2P*** K***7-10-06 08:29:48 AM POD CAPTURED IN Client Site.
V2P*** K***7-10-09 10:20:08 AM POD DOCS SCANNED.
Vodacom's replyOfficial
18 Oct 2017, 14:37Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply18 Oct 2017, 14:37
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
AS
ANDREW S's updateReviewer Update
22 Oct 2017, 16:18I am sorry but did not receive any feedback.
AS
ANDREW S's update22 Oct 2017, 16:18
Reviewer Update
I am sorry but did not receive any feedback.
AS
ANDREW S's updateReviewer Update
01 Nov 2017, 13:42Vodacom reversed the contract. I have into a new contract with vodacom, then they send me a phone without sim card. How am I suppose to use a phone without a sim card
Gopolang Duru at vodacom retentions can you please answer this question?
AS
ANDREW S's update01 Nov 2017, 13:42
Reviewer Update
Vodacom reversed the contract. I have into a new contract with vodacom, then they send me a phone without sim card. How am I suppose to use a phone without a sim card
Gopolang Duru at vodacom retentions can you please answer this question?