Contract under false pretences. VODACOM is easy to deduct money from a account without any any permission. It's called theft

Worst experience since i became a contract holder of VODACOM.They're call centre agents and sales consultants sit and get paid for giving FALSE information and then they make you pay for their mistakes!!!!!! I was contacted for a contract that would replace my current contract and to my supprize trying to sort every thing out i have been paying for something that should have been collected and best of all is I get told over voice log that the other operators did not log my calls byt i have to provide Refrence numbers even of the pick up order of RAM. Ram was sent to my property twice but ive never been informed and still paying but best is that there is no REFERENCE number on the system to show that RAM was to pick up the device but i should probive the REF number after NOT making contact with RAM. I've got supper powers,I can smell when RAM is at my property.Im not the one being employed by vodacom and sit infront of a comuter making notes on my account!!!!! Easy to take money but can't solve anything for customers. It's called Theft VODACOM. It's over a month and a half and I'm not getting no where with VODACOM. Wonderfull *** service and not making life easy!!!!!