DS
Debbie S

1 reviews | Active since Dec 2017

14 Dec 2017, 17:21

Contract under false pretences and then they once again show that they are all for the money and not for the client and rather credit my account after request has been given so many times to refund

No words can describe how bad VODACOM has become.First false pretences then a strugle to cancelle the contract, then a struggle to get them to pick up theire own device and now a struggle to get my own money back.WOW well done VODACOM we can see where the service has gon to..... Not in to service but in to big man's pocket bet he does not have an idea what service is being given out!!!!!!!!I DID NOT ASK FOR A CREDIT I ASKED FOR A REFUND VERIOUS TIMES!!!!!!****E YOU GOING TO PAY DEBIT ORDERS THATS BOUNCING ON MY ACCOUNT DUE TO YOUR STAFF'S STUPIDDITY?????I SO CANT WAIT FOR THE NEXT 3 MONTHS TO BE OVER TO CANCELLE MY CONTRACTS!!!!!Fast to follow up once or twice with empty promises and no intention to follow a request. VODACOM is has become the worst network to be with!!!!Don't promis the sun if you dont have the sun!!!

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2017, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team