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smolotshwa S

1 reviews | Active since Jul 2016

07 Oct 2019, 16:07

Contract under duress as service provider turns on client and operates like a drug dealing bully.

Vodacom does it again as they fail to resolve my query outstanding for over 10 months, Vodacom advised me that my contract ends next year October 2020 while the contact actually ends this year October 2019.

I have been fighting Vodacom since last year August in regards to this issue and it’s still not resolved.

I have spoken to numerous people regarding the issue can can safely say I have called Vodacom more than 15 times for the same issue.

I have lost any confidence in Vodacom and my regret is that I have other contracts with them which disgusts me as now this is a grudge buy for me as a client.

0
Replies (3)
Vodacom
Vodacom's reply08 Oct 2019, 06:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
sS
smolotshwa S's update11 Oct 2019, 10:46
Reviewer Update
STILL WAITING FOR YOUR CAL!!!!!!!!

I CALLED TODAY AND I AM STILL WAITING FOR A CALL BACK.............

CAN ONE GET SOME SERVICE FROM YOU???
Vodacom
Vodacom's reply23 Oct 2019, 14:42
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per discussion, query has now been resolved.
 
Regards,
Consumer Website Team