GW
Gareth W

1 reviews | Active since May 2017

18 May 2017, 08:50

Contract Transfer

<p>I took over a contract from my mother about 3 months ago and ever since then i am not able to buy additional data once my data runs out (keeps on saying that an error has occurred or that i am not the account holder). I have been into Vodacom 3 times and have called them once and this has still not been resolved, all the while i am being charged out of bundle rates. Absolutely shocking, honestly how long could it take to fix this seemingly simple issue.</p>

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Replies (1)
Vodacom
Vodacom's reply18 May 2017, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,