Contract to revert to my previous contract

Hallo Peter I would like to lodge a complain regarding my upgrade with Vodacom my previous contract was set to expire on 27 February 2026. On Thursday, 20 November 2025, I called Vodacom to complain about the the content which was deducting R10 per day from my airtime which they eventually managed to cancel, fast forward one of the contract upgrade consultant convinced me to upgrade my contract and then we agreed in principle that I can only upgrade or down grade to a contract should they stop adding the R43.00 for the phone which expired on 2024, which I am still paying for even today. The other cenario is that I have two contact my main contract number was on 50GB before down grading to 20GB, the second contact is for my wife she was getting R129.00 airtime contract but now she is getting a R129 data bundle and she is not able to buy 60 airtime free minutes she is very angry and she does not need data. I then called Vodacom upgrade team within the 14 days period they gave me to return the package so that they could revert back to my previous contract which is supposed to expire on 27 February 2026 but they have not updated me or reverted to my to previous contract yet. I am paying for the package that has been returned. To me this is unprofessional for such a big Company like Vodacom to treat their customers like trash.