TL
Thinus L

1 reviews | Active since Dec 2015

08 Dec 2015, 08:41

Contract to Prepaid Lies!

I phoned on saturday to change my contract which has already expired to a prepaid number. The lady I spoke to was very helpful and kind telling me that it is effective immediately and that i can open a new contract with a different supplier immediately.<br> <br> Today I received an sms saying that my request to leave the vodacom network has been rejected. I phone your call centre again and this time I get told a completely different story! I have to wait until the end of the month before I can get my number on a new network! <br> <br> I am in the process of applying for a contract, all the paperwork has been handed in and the new company is trying to load me on their network!

0
Replies (1)
Vodacom
Vodacom's reply08 Dec 2015, 09:12
Official
Hello TJ2456,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team