1 reviews | Active since May 2016
Contract ******* - Don't ever take out a contract with Vodacom, they will ***** you money
<p>In May 2007 I went to the Vodacom Shop Tyger Valley to find out when my contract expires and was informed it runs out the end of June. I then requested it be switched to pre-paid. I was told this can only be done in the last month but they would take a copy of my ID ad put the application in at the end of the month. In the second week of June, I returned to the store to confirm that my contract has been cancelled and that I would be on pre-paid as of 1 July and this was confirmed. I then noticed at the end of June I was again debited for a contract fee so on the 1 July I returned to the store to find out why. I was told that they had forgotten to submit the paperwork and that that it would be sorted out. A week later and I had still not been refunded so contacted the store. The matter was handed to Insaf who was going to look into it. I have now been told I app**** too late which is why I am not being refunded. Thieving *******s and you have the cheek to call yourself the "Best Network" Hope future customers take note of how you do business and go elsewhere!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
