1 reviews | Active since Apr 2013
CONTRACT THAT WAS CANCELLED 7 WEEKS STILL ACTIVE
Cancelled my daughter's phone contract (***) 7 weeks ago at Vodacom Greenstone. This month once again we were billed for this contract. Spoke to a Macey and was told that contract not cancelled, it is now month to month. Was told to hold and was just transferred to an electronic voice TO UPGRADE THE PHONE. I phoned again and Nthabiseng said that because I am not the account holder she cannot help me and my husband must phone. Although when Macey helped me and I could give her all the account holder's info it was not a problem. PLEASE!! He is a businessman and certainly do not have time for this!<br> <br> AFTER 45 MINUTES trying to sort this out telephonically I am now resorting to HelloPeter. PLEASE CANCEL THE CONTRACT AND REFUND us NOVEMBER'S DEBIT FOR THE MONTH OF NOVEMBER.<br>
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Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
