AM
Alpheus M
1 reviews | Active since Mar 2019
15 May 2020, 19:10
Contract that they dont wanna Cancel
Good evening Hello Peter, I have issue with My Vodacom Contract Account, My Contract Experied in 2019 December but Vodacom still bill me and took me to credit bereua. In 2019 October I ask the to Cancel My Contract they said i must wait for 15 Dec and I did call them back in December to cancel my Contract but now they busy telling me that my Contract is not Cancel and i have to pay them. And they busy Sending me Airtime every Month and I never agree with them to send me airtime and now they want me to Pay it. I've been trying to call them to help me but i dont get help what i get is Bill Every Month..My Contract number is *** and My Account is *** and my contact details are *** and *** thanx
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Replies (3)
Vodacom's replyOfficial
15 May 2020, 21:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 May 2020, 21:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AM
Alpheus M's updateReviewer Update
21 May 2020, 20:00Im not gonna pay anything, you can keep sending airtime i will use it until u stop giving me airtime because i didn't ask for Airtime. And the last consultant i did speak to did tell me they have Proof for October. You always Sending me Airtime that i didn't request so thank you for Free Airtime. And I will open the Case against you for forcing me to send Airtime and force me to pay it. Now You Threaten me to pay it so i will open the Case if you keep sending me Invoices and Airtime to my Phone or Sim card.
AM
Alpheus M's update21 May 2020, 20:00
Reviewer Update
Im not gonna pay anything, you can keep sending airtime i will use it until u stop giving me airtime because i didn't ask for Airtime. And the last consultant i did speak to did tell me they have Proof for October. You always Sending me Airtime that i didn't request so thank you for Free Airtime. And I will open the Case against you for forcing me to send Airtime and force me to pay it. Now You Threaten me to pay it so i will open the Case if you keep sending me Invoices and Airtime to my Phone or Sim card.
AM
Alpheus M's updateReviewer Update
21 May 2020, 20:03And As i Said i told the Consultant that i will be able to pay the Account(areas for December and January) but Not for Airtime because i didnt agree with that Airtime.
AM
Alpheus M's update21 May 2020, 20:03
Reviewer Update
And As i Said i told the Consultant that i will be able to pay the Account(areas for December and January) but Not for Airtime because i didnt agree with that Airtime.