Hellopeter
Share Your Experience
NN
Nokulunga N

1 reviews | Active since Oct 2011

17 Jan 2024, 10:47

Contract terms not honored

When I took the fibre contract I asked what happens in a case where I have to move to a different town and do not have a permanent resident for a certain period or if maybe I go on a holiday. The Agent was very specific in her answer stating that I can ask Vodacom to suspend my account and fibre for that period until I am settled, then they can relocate the fibre for me once I find a place.

Now I need to move and I cannot move the fibre with me for the next 3 months but I am willing to pay for this 3 months of suspension with the hope that it will reduce my term or my end date is not affected. Then I have been taken to more than 8 agents this morning alone because Vodacom says there is no such a thing as suspension. If that is the case then, that was false selling. Kindly review the recordings of my contract sale with the Agent and come back to me.

0
Replies (4)
Vodacom
Vodacom's reply17 Jan 2024, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Jan 2024, 06:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided as follows by Senior Administrator Warren Heyneke:
The account will automatically be credited 1 Feb'24.
He has advised he will / had explained that to you and provide the other alternatives. Regards Vodacom Consumer Website Team

Best regards,

NN
Nokulunga N's update24 Jan 2024, 12:06
Reviewer Update
Good day

I have received numerous calls from Vodacom last week and with all the calls there was no resolution reached. The guy who called and made sense of which I assume it could be Warren Heyneke, our conversation was not concluded and he was still discussing options and he promised to phone me back and never did. So I would like to know what the resolution is.
NN
Nokulunga N's update02 Apr 2024, 15:18
Reviewer Update
Good day

According to the conversation I had with Victoria this afternoon, there are no credit notes for this account. The account is still active and has been deducting on my account.

Can I please have the money that was deducted on my account refunded please.