AF
Amelia F
1 reviews | Active since Jun 2015
09 Jan 2020, 12:00
Contract terms dispute
So I lodged a query with Vodacom about the terms of my contract in October last year. No response. I put a comment on Hello Peter, quick response to call me. Found out that they gave me a 36 month contract which was not explained to me or agreed to by me! They then frantically looked for a solution, and now since end of November, they are not getting back to me or responding to any of my queries! Not telephonically or my mails??? Am I now left to approach the Consumer Protection Council??? Really. I am open to try and resolve this, but Vodacom needs to get back to me
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Jan 2020, 14:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2020, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AF
Amelia F's updateReviewer Update
15 Jan 2020, 09:35Hellllllooo Vodacom???? Still waiting for someone to contact me????
AF
Amelia F's update15 Jan 2020, 09:35
Reviewer Update
Hellllllooo Vodacom???? Still waiting for someone to contact me????
Vodacom's replyOfficial
29 Jan 2020, 10:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has already been provided to you. You had upgraded to a 36 month contract in order to pay a lesser handset instalment on the iPhone 7 you took. Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2020, 10:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has already been provided to you. You had upgraded to a 36 month contract in order to pay a lesser handset instalment on the iPhone 7 you took. Your query has now been resolved. Regards Consumer Website Team
Best regards,
AF
Amelia F's updateReviewer Update
18 Feb 2020, 10:34Vodacom another month has gone past. And still no reply. Come on guys!!! Burying your head in the sand will not make this go away! I want this resolved!
AF
Amelia F's update18 Feb 2020, 10:34
Reviewer Update
Vodacom another month has gone past. And still no reply. Come on guys!!! Burying your head in the sand will not make this go away! I want this resolved!