CS
Casper S

1 reviews | Active since Apr 2018

09 Apr 2024, 17:32

********* contract terms and conditions

On 3 March 2024 I signed up for a 24 month data contract Vodacom offered during the month of March. It is an 80GB per month for R299 per month. Contract to commence on 1 Apr 2024. When receiving my April invoice, the amount was R343. Phoning the call centre the explanation was that Vodacom can increase their rates anytime during a contract - they say it is stated in the T&Cs. Further explanation provided by a Vodacom branch manager was: The original package was R550 per month with a discount of R251 which equals the R299pm as discussed...with the annual price increase of 8% your original package of R550 became R594.. If you then subtract the discount of R251 it comes to R343 per month. Even this calculation is skewed as the increase should be on the discounted amount as well. Bottomline. I signed up for a 24 month contract at a lower rate I was paying to save costs. I feel I should be paying R299 per month for the 24 months and after then the price can increase. I feel this is *********. I can afford and budgeted R299, but now I am bounded for 24 months at a higher premium and Vodacom can still apply increases whenever they see fit. Terrible way of *****ing people's money!!!

0
Replies (1)
Vodacom
Vodacom's reply10 Apr 2024, 07:33
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team