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Devin N

1 reviews | Active since Jan 2020

26 Sept 2022, 09:44

Contract termination not done

I canceled me contract on the 19th September 2022 and was told it would be canceled instantly they then converted it to a preaching paid account however I have been debted R485.99 at the end of September when 1st my contract with them was R335 and second I was told I don't have any more fees that will be required of me since I cancelled on the day of my contract expiring

I will never recommend vodacom and never support them again absolutely disgusting

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Replies (2)
Vodacom
Vodacom's reply26 Sept 2022, 12:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Sept 2022, 13:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the contract was cancelled with order ***. 

Please note that all Invoices are generated on the 1st of the month and payable as per debit order date selected.

Regards Consumer Website Team

Best regards,