1 reviews | Active since Apr 2020
Contract Cancellation on a recorded phone Call . Cannot Recall if i I Was given a reference number (not that it would make any difference , as I Was Assured the contract was terminated ) 4 march .
October 2019 was my early upgrade date . Contract was due to End March 2020 . I am repeatedly Told i need to give them 30 days' notice. SO , From January of 2020 , i switch to Wi fi ,and try loading a Termination for March. I am Told both once in January, and again in February , that i Have ot Give them 30 Days' notice: that i Can Only call IN march . FIne .
FROm 4th Of MArch , as soon as contract is terminated , the Data becomes unavailable , which i Am Fine with . I call in on the 11th of April , just to make Certain the contract is cancelled, only to be told that nothing was loaded . On My vodacom Online profile, clearly states end date 4 March 2020 . I'm assuming if i have a reference Number , the recorded Call can be traced ?
I AM Furious because After 24 years of being a client , I Sheepishly take out ANOTHER data contract with vodacom , to make up for Cancelling the ****le , and now I am having incredible trouble Getting the ****le Cancelled. When I get upset on the phone I Am told the Call will be terminated . DAMnit Vodacom .DAMNIT !!!!
From january 2020 , I have Done Every Single process , as she called it , to get this contract CAncelled in due course. ENd of April, i am going to Be BIlled , resulting in Unneccessary running around Trying to get it Reversed. WHY?!???????
Not Funny . 6 year ****le Account , I Try cancel in Advance, am told Not possible, ANd Will now Be billed a Month after it should already BE , terminated. !!!
THe System is not Transparent enough ! If you can load a future Debit , Should be able to load a Future Termination as well . I Am STill a Vodacom Client with the Newest contract , but I Am Not impressed with the trouble i am experiencing with the old one ..
Please . Help . THis is nonsense
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