cM
continent M

1 reviews | Active since Jan 2011

21 Oct 2017, 19:07

Contract terminated but i am listed as a bad payer for months after my contract

I have terminated my contract with vodacom,please send me the paidup letter.,i have checked on trans union that i am in arrears for Aug,Sept and Oct my contract ended on october 2017.

Please update bureau this issue has affected my credit profile i have never received a call from vodacom advising me that i need to pay them coz i do not owe SO WHY do you list me on the bureau..

0
Replies (3)
Vodacom
Vodacom's reply22 Oct 2017, 07:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

cM
continent M's update31 Oct 2017, 15:59
Reviewer Update
I have checked with the bureau the account shows as closed but payment profile still shows arrears for august,September and october please update.
cM
continent M's update01 Nov 2017, 21:42
Reviewer Update
Still not sorted I have checked with the bureau the account shows as closed but payment profile still shows arrears for august,September and october please