CONTRACT TERM DISPUTE

Item: Vodacom
Rating: 1
Author: Freddie S

Incorrect billing.After 23 months My invoice increased from R299 p.m to R757.18.I have not agreed to this or was made aware of it.I have cancelled my contract and lodged a complaint at the Vodacom store.I received a sms on Monday morning at06:15 to say it was closed.This is not what we agreed upon.After 23 months the invoice increase two fold and more.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Jan 2020, 07:19

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Jan 2020, 07:19

Official

Best regards,

Vodacom's replyOfficial

06 Feb 2020, 17:22

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team

Best regards,

Vodacom's reply06 Feb 2020, 17:22

Official

Best regards,

CONTRACT TERM DISPUTE

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