IH
Ivan H

1 reviews | Active since May 2015

01 Dec 2017, 10:47

Contract taken out and dedit order done

Went in to store for the black friday deal on 24 Nov 2017 for the Huawei P10 lite and free P9 lite. I was told they were out of stock at the moment and I could take out the contact but had to wait for the handsets to arrive on Monday which I did. I called in Monday to inquire about handsets and was told no delivery was made. Then I called back Wednesday and was told handsets are on back order. A few hours later the store manager calls to tell me they don't have stock and I have to reverse the contract even though the debits already went off. I am very displease with this poor service and do not want to reverse the contract as I already have the sims and the debits already started also it will now reflect on my credit record that I have this contract which I don't. I hope someone can resolve this issue for me as this is my first time going to vodacom and I am very disgusted by their poor client services. Very unhappy.

0
Replies (2)
Vodacom
Vodacom's reply01 Dec 2017, 10:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Dec 2017, 15:51
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

We have requested high priority and feedback to you.

Warm regards,

SS