Contract STILL NOT FIXED

On 2 Sept. I wrote a review to Vodacom. I was contacted by Casandra from Vodacom on 4 September 2017 @ 09:46 telling me how sorry vodacom is and that she will sort out my problem and have the contract AND THE AIRTIME reinstated by the latest 5 September 2017. I am STILL WAITING!!! Now I got a screenshot from chatz Gezina in pretoria of who the person was that made the mistake in the first place by converting me from contract to prepaid without my knowledge or my permission! When I ask Chatz gezina to assist me, they just tell me i must sort this out myself. Maybe I am stupid or something BUT THIS IS EXACTLY WHAT I AM TRYING TO DO!!!! I would like to request vodacom to terminate ALL my other remaining contracts as well. I will take my service to another more trustworthy service provider. One that DOES NOT ***** MY AIRTIME WHICH I HAVE LEGALLY PAID FOR EVERY MONTH!!!! Thank you! Please cancel all my contracts like you cancelled the other one AND DO NOT SEND ME ANOTHER ACCOUNT PLEASE! I want my airtime back which i have paid for thank you!!!! I have been a loyal customer for MANY YEARS. I am more than willing to provide the screenshot that i received. I would also like to get a copy of the cancellation request and the signature on it or the voice recording where the contract was cancelled.