1 reviews | Active since Aug 2020
Contract still not converted to prepaid
I have been a loyal Vodacom customer for more than 10 years. Recently I have had many disappointments with regards to their service. My contract came to an end in March. Since then I have been on a month to month contract which I pay an astronomical amount for. I called a week and a half ago to change over to prepaid. After speaking to a consultant, they said my request was successful. I called again 2 days later to make sure my request was done and they ensured me that it was, and it will take effect from the 1st of August. This morning, the 1st of August I am still not on prepaid. I have my monthly data and airtime I get every month. I am not going to pay another month. Can someone please assist me in this matter. I am so tired of phoning and being promised things that never materialize.
Out of frustration I called myself only to find out that my contract was never cancelled to begin with and now I have to wait and pay another months fee which I will not do.
What frustrates me is that I even called a week ago to make sure that my request was successfully done to avoid this happening.
Out of frustration I called myself only to find out that my contract was never cancelled to begin with and now I have to wait and pay another months fee which I will not do.
What frustrates me is that I even called a week ago to make sure that my request was successfully done to avoid this happening.