Contract still not cancelled since May 2020

Dear Vodacom,

I’m highly irate with Vodacom. Original request REF ***

I have been calling Vodacom and have been very accommodating but now am very irate with the situation. I have been calling for many weeks since May to cancel my contract which came up for cancellation/renewal. This has still not been done and I keep getting billed. Every time calling, I get put from Customer care, to Cancellation and Billing. Still nothing is done about the fact that I keep calling then getting told that someone within cancellations did not do something , that’s the reason why the contract did not cancel. . Today I called and the same happens, nobody willing to assist but transfer me as soon as I tell my story. I’m now at the point of desperation to have this sorted out. I was told last month that a refund will be paid to me , instead I was billed again. I went to my bank to do the reversal, now I’m told I’m in arears. Just to get the cancellation done, I paid this today. Now I still cannot cancel as this takes time to reflect. Now I’m sitting with a situation: my contract still not cancelled, I have lost out on my money as I have to pay Vodacom again and I want a full refund from date of contract cancellation request with a letter from Vodacom explaining this is not my fault.

I’m the one who calls and follow’s up, nobody from Vodacom has taken responsibility . When explaining this, I get told call another department. I will be logging formal complaint to ICASA next if not resolved.

***

Yenlee