1 reviews | Active since Aug 2017
Contract still not cancelled and now handed over!
Good day
Cancelation of my contract is still not resolved!!
After I received an e-mail on the 31/08/2017 from Vodacom that my account was credited and closed, I received a statement and a few calls that there is an outstanding account. The agent told me that it is for my September account and every time I explain to the agent that I received an e-mail that my account was credited and close on the 31/08/2017. So how can you bill me then for September and hand me over to Hammond Pole Attorneys ???!!
This is really poor service, not even your call agents could assist me with the query!
Can someone please contact me and explain to me why I was billed for September and handed over??
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team