Contract STILL Not Cancelled!!!

I have 2 contracts with Vodacom.

After contacting the Cancellations department, and confirming what the early cancellation values are, I paid the required amounts upon receipt of the quotes from Vodacom on 26/09/2017.

I e-mailed the signed quotes and proof of payment to Vodacom on 28/09/2017.

I was told initially by Vodacom it would take about a week for the cancellation to be finalised.

On 10/10/2017 I received a statement from Vodacom, indicating that I would be billed again for this month in full.

I then sent a follow-up on the same day to ask what the status of the cancellation is, as I had received the statement indicating that I would be billed again in full for this month. To date, I have still not received a response from Vodacom. Really shoddy service, considering that I have already paid for the early cancellation of both contracts in full!

I require the cancellation to be done immediately! I am currently not residing in South Africa and have no need for the contracts.