1 reviews | Active since Feb 2017

01 Feb 2017, 14:38

Contract still not Cancelled

<p>I have requested on 3 occaison for vodacom to cancel a contract which finished its term, and 2 months later its still not cancelled.</p> <p> </p> <p>When i called the consultant from retentions just asked me to hold and dropped the phone in my ear,.</p> <p> </p> <p>I have cancelled 4 contracts so far with vodacom... i need to fight and cancel this fifth one... </p> <p>Vodacom is really and the only people who dont see this is them.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team