******* contract still NOT addressed after 6 months

IN Sep 2024 I was contacted by Elite Mobile an agent of Vodacom. They assured me that the contract was a cost saving & month-on-month renewal. Needless to say it was a new contract. After logging this on Hello Peter I was contacted by a representative of Vodacom who after reviewing the issue & recordings agreed that this was a "mistake" - i.e. I DID NOT AGREE TO A NEW CONTRACT & everythign would be reversed. Well, nopthing 6 months later! TOBI has technical issues, CustomerCare puts me thru to ELite Mobile who do not respond & the CustomerCare email inbox is full! Is the entire Vodacom structure: sales, agents, support, etc completely & utterly incapable of honest service? Nothing has happened, & nobody assists/follow-up. I know I am only 1 x subscriber, but surely a min levelof service would be to check that conrac ts are legal?