bB
belinda B

1 reviews | Active since Jul 2011

02 Apr 2015, 09:35

Contract still not activated after a month!

<br> Please can someone contact me urgently regarding a contract that was taken out @ the beginning of March.<br> I took out a new data contract online. The sim card was delivered 2 me on the 9th of March & was told that it would be activated within 48 hrs. This was not the case. i have phoned your call centre numerous times 2 try 2 get this activated (over 3 hours of being on hold). Whenever i call i either get put on hold for an average of 30 minutes (& then get hung up on) or i get transferred to a number that doesnt exist. on the rare occasion that i do get through i am told that it will be activated shortly. this hasnt happened yet. On the one occasion i did get through i was told that it would most likely be easier if i went in store to resolve this. in store i was told that \we cant help you"and \""i dont know why they keep sending people here\"". absolutely shocking!<br> <br> since then i have sent emails requesting assistance. still no luck. i did have someone call me back only to put me on hold for 45 minutes!!!!!<br> <br> i keep getting told my problem has been escalated. not so however....<br> <br> please can you cancel this contract. i have tried to cancel it myself but cant since it is not activated."""

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2015, 14:44
Official
Hello switched,

We truly regret taking note of your experience.

I could not reach you when I called. I find no records when searching using the ID number provided. I sent you an e-mail in order to assist further.

We apologise for the inconvenience caused.

Regards
Moddy Kwaaiman