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Bruce M
1 reviews | Active since Jun 2019
07 Jan 2020, 13:01
Contract still being billed 3 months after cancellation request.
I cancelled my data contract to end in september 2018, giving 1 months notice in August as required. The contract is still being billed. I have to keep paying so that they do not cut my other 2 numbers. Nobody at Vodacom seems to be able to assist. They are the most useless bunch of people I have ever dealt with!!!! Feels a bit like **************** to me.
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Vodacom's replyOfficial
07 Jan 2020, 14:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2020, 14:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Bruce M's updateReviewer Update
17 Jan 2020, 11:42Hi Vodacom computer, you say a consultant will contact me in due course. I still have not been contacted, nor can I get hold of a consultant through your call centre? Will due course still be in 2020? Do you have actual people working for you that I could speak to?
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Bruce M's update17 Jan 2020, 11:42
Reviewer Update
Hi Vodacom computer, you say a consultant will contact me in due course. I still have not been contacted, nor can I get hold of a consultant through your call centre? Will due course still be in 2020? Do you have actual people working for you that I could speak to?