CS
Christo S
1 reviews | Active since Dec 2009
02 Sept 2019, 14:54
Contract still active after cancellation
Good day Can someone please assist. On 16 August 2019 my Vodacom contract expired and I phoned Vodacom to cancel the contract and move my sim over to prepaid. I was assured the contract will be stopped and moved over to prepaid on 1st September 2019. I see that I'm still being billed full amount, even for the 2 handsets which is supposed to be paid off after 2 years. Can you please explain to why and what else I must do to move over to prepaid? Thank you
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Replies (3)
Vodacom's replyOfficial
02 Sept 2019, 17:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2019, 17:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Sept 2019, 10:08 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2019, 10:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
CS
Christo S's updateReviewer Update
01 Oct 2019, 05:39Hi someone made contact with me and and I went through everything again to end contract and go prepaid. still nothing has been done. Month 3 and I'm still on ncontract and not prepaid. What more must I do. Will it help to go in store.
CS
Christo S's update01 Oct 2019, 05:39
Reviewer Update
Hi someone made contact with me and and I went through everything again to end contract and go prepaid. still nothing has been done. Month 3 and I'm still on ncontract and not prepaid. What more must I do. Will it help to go in store.