GJ
Ginnette J
1 reviews | Active since Jun 2018
08 Sept 2023, 14:39
Contract stays the same even after changes were made. Useless!
I did an upgrade/change on my contract at the beginning of August which was supposed to come into effect on 1 September 2023. I also stopped a product (number which I am paying for, but not using).
The call centre/upgrades/cancellations division said all the changes will start on 1 September 2023, as well as the new debit order.
Come 1 September, everything is still the same. The Vodacom Upgrades department will harass you with 10-15 phone calls a day but when you actually change your things, nothing happens? Who is to blame here?
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Replies (2)
Vodacom's replyOfficial
09 Sept 2023, 18:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2023, 18:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GJ
Ginnette J's updateReviewer Update
09 Oct 2023, 10:09So when Vodacom tries to phone me, calls get dropped every time. When I try to call Vodacom I get referred to the next option and call gets dropped. If I do not get a call back and my complaint resolved today, I will be cancelin my contract.
GJ
Ginnette J's update09 Oct 2023, 10:09
Reviewer Update
So when Vodacom tries to phone me, calls get dropped every time. When I try to call Vodacom I get referred to the next option and call gets dropped. If I do not get a call back and my complaint resolved today, I will be cancelin my contract.