AN
Antoinette N

1 reviews | Active since May 2018

26 Apr 2024, 15:51

Contract started too early - all benefits removed

My Vodacom contract is coming to an end at the end of June. I contacted Vodacom to review my contract as i will be overseas for 9 months and i don't need the current limitless red premium package. My needs confirmed to the consultant were that i only wanted data and wanted to be able to share my data with my family as i currently do on a monthly basis. I also asked him to only start this contract when my contract ends so that i do not have to pay any cancellation fees. To my disappointment just as i arrived overseas i realised that i couldn't share any data anymore and that i was removed from the red package with all the rewards and benefits and this new data contract was already activated. Please assist me urgently via whatsapp as i can't receive any phonecalls or make any phonecalls or alternatively contact my friend who is posting this complaint on my behalf.

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Replies (1)
Vodacom
Vodacom's reply27 Apr 2024, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team