Contract stall

Good Morning,<br> I have had the displeasure of sitting on a phone for the last hour, a continuation of multiple calls made yesterday.<br> Last week Monday I walked into a Vodacom store at the food court of Greenacres and sat for an hour filling out contracts to change my prepaid cell to a contract paid for by my new employers.<br> In the ten days since, nothing has happened and I am still on prepaid, incurring large costs on my own dime waiting for this process to happen.<br> Having tried multiple phone numbers provided on the internet and the Greenacres Vodacom 4U shop (a different franchise that gave me the other franchises number) I had to call the 082 111 call centre and wait to hear one hundred option before being able to speak to a consultant, after which I was transferred (to ***), and then transferred again (to ***).<br> I was told that no application has been submitted for my contract after providing my ID.<br> This is ridiculous. Not only is the customer service appalling (primarily from the store I cannot get hold of for the life of me), but for the incredible amount of time I have had to wait to get a contract considering I have a prepaid contract with Vodacom.