Contract SimCard Activation

I called in on Monday morning after receiving my new iphone6 which I ordered from Vodacom to activate my new nano simcard. The activation needed to be done on the new simcard from my old prepaid micro simcard. The call centre agent who I spoke to (Mpho) confirmed that the activation will be done in the next 5 to 24 hours. Tuesday morning, the activation has not been done yet! I could tell because my old prepaid simcard was still working. I then called in again to complain and I was told to wait for another 5 to 24 hours for the activation to be complete. Wednesday morning again, activation not done yet! I called in again to complain and only to find out nothing has been done all this time. They told me to wait again for 5 hours, which was at 14:30. By 14:40 my phone was still not working and I called in again and they said me Ooh you needed to call in again to request for a simswap. I was so annoyed because everytime I called in I specifically requested for an activation with a simswap. They told me again to wait for 1 to 2 hours for my sim to active, which I'm still waiting even now. I'm really annoyed by this. Can MTN, CellC or any other network provider come to my rescue pls!!!