contract simcard

I took out a new contract with Vodacom then I received the phone but without a simcard then I called and asked where is the sim card they asked me if I wanted to keep my number I said yes then they said I must go to a branch and pay for a simswap I then said this was not mentioned when doing the application I was under the impression that they will do it or give me options which they did not now I must pay R70 for a simswap which I think that is not fair then I suggested that they send a simcard because it is useless having a phone without a simcard they said someone will call me because I said give me a simcard they still getting back to me pathetic service is what I call it really unreliable from Vodacom rather then come fetch your phone or give me a simcard with it because I wont pay for services like this