1 reviews | Active since Apr 2017
Contract Sim swap
<p>I've been using vodacoms data sim for about 20 months now & and learnt about there being a sim swap on my number after calling them & placing a notice to cancel my account. Vodacom therefore advised me that they will have to check on their side & revert feedback after 24 hours & this still hasnt been done.I have never requested for any sim swap on my number & wanted to have this reversed.They keep on failing me & expect me to purchase a new sim for about R60 to R110 for something i dd not use or request...this is very upsetting & unfair on my side.pls help</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Almost 2 months later there still is no progress or response on my compaint yet they keep debiting my account.When calling in im told the ***** department has no telephone numbers & no one knows whats happening to my query!!!!
Almost 2 months later there still is no progress or response on my compaint yet they keep debiting my account.When calling in im told the ***** department has no telephone numbers & no one knows whats happening to my query!!!!