Contract sim swap

Did a sim swap on 15 April and went back again on the 26th to tell them that it was not done. They made a few calls and I was told to wait for 4 hours and my sim will be active. After 4 hours called the dealership and was told that they will look into it. 24 hours later no response from them. I have paid R65 for a sim that is not active and the driving up and down for nothing.