CONTRACT SIM CARD STILL NOT CANCELLED

On the Dec 9, 2022, 4:43 PM I sent an email and called Vodacom to cancel my sim card contract because I have been having issues with their network in my area of residence. I paid up my Iphone and called to the sim card. They said they will send me a reference, which didn't happen. I got a debit order in October from Vodacom for a sim card that I have not used for more than a month. Then on Nov 14, 2023, 2:02 PM I re-sent an email of cancellation, while at the store in Rosebank I spoke with their agent Katlego Moripa who kept me hanging for 25minutes for a reference to cancel my sim card. She said that an investigation will be done, her system is slow she will email or sms me the reference number til now I have not received it. Check on your system on how long that sim card has not been in use. I stopped using that simcard when I cancelled it, Vodacom has given me bad service. That time I have been a client of yours for years but you couldn't resolve the tower issue. Even now I have not received feedback since 2015 - I AM NOT IMPRESSED!!