Contract Sim Card not activated

<p>On the 25th November I upgraded one of my contracts and I converted my other vodacom number from prepaid to contract, at Festival Mall Vodacom. I was told by the assistant that the number will be activated on the 1st of December however, to date my number is still not activated.</p> <p> </p> <p>I need the number to be activated because:</p> <p>1) My new phone uses a micro sim, and therefore need to do a sim swap on a micro sim. I am currently not using my new phone due to this problem.</p> <p>2) I am using the old sim on my old phone and my caller I.D is deactivated although I requested them to activate it.</p> <p> </p> <p>I have been calling everyday to get this problem sorted. I've been to two different Vodacom outlets including the one where I did the upgrade and none could assist. Fikile the manager @Festival Mall Vodacom logged a call, and she promised that my line would be activated by Friday the 2nd but nothing happed.</p> <p> </p> <p>I am frustrated because nothing is happening and no one knows what to do.</p> <p> </p> <p>Please Vodacom, don't make me regret signing a contract with you. Please help as soon as possible, otherwise you can take your phone back, and we can cancel the contract if my number is not activated by 2016/12/06 12H00 .</p>