Contract signed in 2016 for an upgrade vodacom activates it in 2017????

Good Morning,

I have contacted Vodacom this morning to ask when my update is, they told me it is only in December 2018…

However I have upgraded in April 2016… therefore according to my knowledge I am due for an upgrade in April 2018..

In March 2017 Makro phoned and asked me to resign the contract as the contract was not activated.. I have asked Joyced to double check that this will not have an effect on my upgrade in April 2018.. she said it was for the contract I signed in April 2016.. Vodacom advised I phoned Makro this morning and asked them why I can only upgrade in December 2018..

Vusi from Makro spoke the Joyce and they said that the system they had in April 2016, was not allowing them to activate the contract, Vodacom receive all the documents and then they activate the contract.. therefore Vodacom activated the contract a year later…

Please advise how we are going to resolve this issue, why did I signed an contract in April 2016, but Vodacom only activate it a year later in 2017…

There is two numbers due for an upgrade in April 2018 according to my contract I signed in April 2016.. I feel when one want to cancel an contract you have to pay fees or wait for the period to lapse, but when Vodacom decide to do what ever they want to, the customer does not have a choice.

This is not acceptable…

Thanks **********