Contract settled and terminated

On the 15th of December 2017 I paid R2090 plus an additional R300 to settle my account. I was told to email the signed settlement letter, certified ID copy and a proof of payment.

I didn't get any feedback from the service provider, so I called them(the cancelation department) and they said the haven't received anything. I forwarded the email that I had already sent on the 15th to the consultant and she promised that this will be sorted.

To my surprise a few days later no one got back to me. I called again and requested to speak to a team leader she assured me this will be sorted out because I did make the payment as requested.

Now a month later I got debited for the same account. I spoke to 4 different consultants and they didn't assist me. I was then transferred to Carl from the cancelation department and he informed me that he doesn't not see any requests for contract termination.

I asked Carl where is my money and he couldn't aswer me. I have been failed by vodacom before and believe they are the worst service provider I have ever dealt with.

They treat you like they are doing you a favour. They don't respect their clients and they don't cater for our needs.

This is the reason why I canceled the contract. What I want now is my money back. I am going for an operation on Thursday and I really don't need this.

I wouldn't recommend Vodacom even to my worst enemy ?