vM
valentia M
1 reviews | Active since Feb 2016
30 Oct 2020, 10:32
Contract ****
I took out a contract for two phones in May 2017 and last year prior to May I canceled the contract but to my surprise I'm still debited R44.00 and I'm no longer using their network. How is this even possible? I recently blocked the debit order and now it's affecting my credit score. Please sort out this mess and even refer to your call records where I requested the cancelation of both Sims.
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Vodacom's replyOfficial
30 Oct 2020, 10:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Oct 2020, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team