1 reviews | Active since Nov 2017
Contract ****
My cellphone contract with vodacom ended on the 16th of July. I was not informed of this. On the 31st I called the cancellation department to cancel my contract, I did it specifically so they would not send me data and minutes on the 1st of August. I spoke to a guy (forgot his name but his surname was Zondo) and he instead told me a contract extension of R100 for a new cellphone, and 1 gig data that would be charged at 90% discount. However he assured me the initial contract would be cancelled and the following month I would only pay R110. I check my vodacom app and the contract was not cancelled. I am not expected to pay the R395 I was initially paying as well as an additional R110 when I was very clear about cancelling my contract. I am very angry with vodacom. Take back your data and minutes and charge me only for the ones I’ve used. I even want to cancel that R110 deal because clearly I am being ****med here. When the cellphone is delivered I will not sign for it. I clearly asked when this would take effect and I was told immediately yet I’m still being charged.
