KT
Kimberly T

1 reviews | Active since Nov 2017

04 Aug 2020, 08:51

Contract ****

My cellphone contract with vodacom ended on the 16th of July. I was not informed of this. On the 31st I called the cancellation department to cancel my contract, I did it specifically so they would not send me data and minutes on the 1st of August. I spoke to a guy (forgot his name but his surname was Zondo) and he instead told me a contract extension of R100 for a new cellphone, and 1 gig data that would be charged at 90% discount. However he assured me the initial contract would be cancelled and the following month I would only pay R110. I check my vodacom app and the contract was not cancelled. I am not expected to pay the R395 I was initially paying as well as an additional R110 when I was very clear about cancelling my contract. I am very angry with vodacom. Take back your data and minutes and charge me only for the ones I’ve used. I even want to cancel that R110 deal because clearly I am being ****med here. When the cellphone is delivered I will not sign for it. I clearly asked when this would take effect and I was told immediately yet I’m still being charged.

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2020, 09:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team