MN
Mpolokeng N

1 reviews | Active since Jan 2015

02 May 2017, 00:58

Contract sale

<p>Last month I was contacted by a lady named Emily who told me she has the best offer for a contract that I will receive R200 airtime with some great phone and I'll pay R209. Afterwards her supervisor Martin Carl also contacted me. Vodacom failed to honour our agreement as nothing has arrived and I also no longer want the contract unless they offer me a good contract that's value for money. I no longer want the contract with Vodacom and I sent an email last week explaining everything and where I stand and they promised to get back to me but still nothing. Other networks have offered me great deals that are value for money and I'm struggling to commit as I need assurance that I don't have anything that binds me with Vodacom. I want to cancel everything with Vodacom. I'm not happy at all about this.</p>

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Replies (1)
Vodacom
Vodacom's reply02 May 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team