Contract router that is not working.

I signed up for a home internet router contract in April 2023 with unlimited data at 30Mbps and paying R700 monthly. My contract expires in April 2025. My problem is that my router keeps losing connection so I can't use it. It works for 5 minutes but then I lose connection, or the router speed goes to 0Mbps. After speaking with Vodacom customer care several times they seem to have resolved the issue. But after a few minutes or hours, the same problem occurs. The last time I called Vodacom customer service they recommended I take the router to a Secunda Vodacom shop for testing, which I did. The router was sent to a Vodacom repair center in Nelspruit for testing. A few weeks later I was called to pick up a new router, which I did. The problem was still there after that.

Today I decided to call the Vodacom customer centre to let them know I am still having issues with my new router. Why did they say my router won't work because I don't have home internet reception where I live? I have called Vodacom customer service multiple times and no one has told me that I don't have home internet reception where I live. I signed this contract with an address that I still use. I never changed my address, and no one could say "The router won't work". Why didn't Vodacom tell me that I didn't have a signal and didn't give me a contract? Why am I paying every month for something that doesn't work, doesn't work, won't work?

I feel like I've been deliberately treated badly after contacting Vodacom about this issue with no resolution. Even after calling the Vodacom Care Centre today, I was told that there's not much they can do now and I'd be better off continuing to pay for the past 4 months, even if I could change my contract, it will cost me a higher price. This just goes to show that Vodacom doesn't care about their customers or the service they provide.

It's all about making money no matter how much it costs for Vodacom. I would love to have a refund. It isn't the first time I even have a hassle with Vodacom. The ultimate time I took an agreement for two years and the Vodacom store however after the two years I requested to cancel the agreement I was informed however the Vodacom Care Centre that the agreement was for three years now no longer 2 years. Even after the Vodacom Shop that I took the agreement with shipped your files to show that agreement became for two years, you have been busily debiting my account with a higher subscription amount than what we now no longer agree with, claiming that I get my cash returned as soon as the query is solved, and still, I did not get a refund from you even after the query was solved.