Contract *******

My query was logged in October 2020. I was given a reference number of ***. I wanted to cancel my contract in September but then was promised extra minutes, data and airtime. Apparently, nobody at Vodacom can help me, because everyone gives a different explanation as to why I’m not getting what was promised. They even closed my query without getting back to me at first. I was then promised to be contacted in December, nobody even bothered to call me. I even escalated this to the National Consumer Commission, guess what? Vodacom doesn’t even reply to them. So now I am paying the amount agreed, without getting the benefits promised to me. Vodacom clearly doesn’t care. If they can disrespect the NCC what hope do we have as consumers?