TM
Tshepiso M
1 reviews | Active since Oct 2017
25 Nov 2020, 00:04
Contract reversal request
I have a cellphone contract with Vodacom and they upgraded my sub contract without my knowledge and are failing to assist in clarifying this matter as they instead are offering me to take up another cellphone. I would like them to stop or reverse the upgrade that I never gave consent for as I cannot keep paying for services I did not request
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Nov 2020, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2020, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Nov 2020, 19:37 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, our records indicate that the upgrade reversal has been processed successfully.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Nov 2020, 19:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, our records indicate that the upgrade reversal has been processed successfully.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,