XM
Xolile M
1 reviews | Active since Jul 2020
23 Jun 2022, 13:23
Contract reversal
I urgently need assistance with cancelling my contract with Vodacom as I was misled by the sales agent. I spoke to Nerisha on 20/06/2022 who assured me that the contract would be cancelled at no cost and that I’d get communication confirming this within 24 hours. 24 hours has lapsed and no comms have been sent. I called once again and spoke to Mosion Qalaba who confirmed that no cancellation was processed, the service being provided by Vodacom is nothing short of atrocious..
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Vodacom's replyOfficial
23 Jun 2022, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jun 2022, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
XM
Xolile M's updateReviewer Update
27 Jun 2022, 10:04You guys are ******, been waiting for your consultant to contact me and assist me with this query. I called this morning, now I'm told that you guys can't reverse and cancel the contract after 14 days then what you'll do is to correct the contract. All I want is to cancel this stupid contract because you guys are misleading people. So it's fine for your consultants to mislead people in agreeing to the contract as long as they are bringing the business to hell with us the clients, pathetic.
XM
Xolile M's update27 Jun 2022, 10:04
Reviewer Update
You guys are ******, been waiting for your consultant to contact me and assist me with this query. I called this morning, now I'm told that you guys can't reverse and cancel the contract after 14 days then what you'll do is to correct the contract. All I want is to cancel this stupid contract because you guys are misleading people. So it's fine for your consultants to mislead people in agreeing to the contract as long as they are bringing the business to hell with us the clients, pathetic.